All Systems Operational

About This Site

Welcome to Netic Operational Status

Please visit https://docs.netic.dk/display/SUPPORT for details.

Uptime over the past 90 days. View historical uptime.
Netic Core Infrastructure Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Data Centres ? Operational
90 days ago
100.0 % uptime
Today
Virtualization and Servers Operational
90 days ago
100.0 % uptime
Today
Netic Services Operational
90 days ago
99.99 % uptime
Today
Netic Hotspot Solution (NHS) ? Operational
90 days ago
99.99 % uptime
Today
Anyconnect / VPN Operational
90 days ago
100.0 % uptime
Today
Mail Services ? Operational
90 days ago
100.0 % uptime
Today
Authentication Services ? Operational
90 days ago
100.0 % uptime
Today
Source Repository and build services Operational
90 days ago
100.0 % uptime
Today
IT Service Management ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancing Operational
90 days ago
100.0 % uptime
Today
Web Services ? Operational
90 days ago
100.0 % uptime
Today
Contingency Info ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Netic udfører planlagt vedligehold af UPS-anlægget i DC4 / Netic is performing scheduled maintenance on the UPS system at DC4 / From 5-8-2024 10:30 to 5-8-2024 16:00 Aug 5, 2024 10:30-16:00 CEST
Kære Kunde.

Netic udfører planlagt vedligehold af UPS-anlægget i datacenter DC4 perioden 5-8-2024 10:30 til 5-8-2024 16:00.

Der udføres planlagt vedligehold af det redundante UPS-anlæg. Der forventes ingen driftfortyrrelser.

Netic sagsnummer: FACILITY-6714

Er der spørgsmål til ovenstående, kontakt os på support@netic.dk eller på Netic Supportnummer
+45 77770999.

Med venlig hilsen Netic A/S

---------------------------------------------------------

Dear Customer,

Netic is performing scheduled maintenance on the UPS system in data center DC4 from 5-8-2024 10:30 to 5-8-2024 16:00.

Planned maintenance is carried out on the redundant UPS system. No operational disruptions are expected.

Netic ticket number: FACILITY-6714

If you have any questions regarding the above, please contact us at support@netic.dk or call the Netic Support number at +45 77770999.

Best regards,
Netic A/S
Posted on Jul 15, 2024 - 10:32 CEST
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
jira.netic.dk Maintenance/upgrade. - [NIS-190468]
Completed - The scheduled maintenance has been completed.
Jul 22, 20:13 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 19:00 CEST
Scheduled - jira.netic.dk will be under Maintenance/upgrade.

Changes to issues, content and settings may be lost.
Jul 18, 08:30 CEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Der opleves i øjeblikket issue med Crowdstrike der påvirker windows serverer. - [NIS-190554]
Resolved - This incident has been resolved.
Jul 19, 14:33 CEST
Update - Kære kunde.

Netic ønsker at informere at situationen er under kontrol samt de kunder som Netic har driftsansvar for.
Derfor lukker Netic denne udmelding med en guide fra Crowdstrike på hvordan andre kan løse problemet.

https://supportportal.crowdstrike.com/s/article/Tech-Alert-Windows-crashes-related-to-Falcon-Sensor-2024-07-19
Ifl. Crowdstrike link som kræver adgang, er der følgende beskrevet:

Summary
* CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor.
Details
* Symptoms include hosts experiencing a bugcheck\blue screen error related to the Falcon Sensor.
* Windows hosts which have not been impacted do not require any action as the problematic channel file has been reverted.
* Windows hosts which are brought online after 0527 UTC will also not be impacted
* This issue is not impacting Mac- or Linux-based hosts
* Channel file "C-00000291*.sys" with timestamp of 0527 UTC or later is the reverted (good) version.
* Channel file "C-00000291*.sys" with timestamp of 0409 UTC is the problematic version.
Current Action
* CrowdStrike Engineering has identified a content deployment related to this issue and reverted those changes.
* If hosts are still crashing and unable to stay online to receive the Channel File Changes, the following steps can be used to workaround this issue:
Workaround Steps for individual hosts:
* Reboot the host to give it an opportunity to download the reverted channel file.  If the host crashes again, then:
* Boot Windows into Safe Mode or the Windows Recovery Environment
* Navigate to the %WINDIR%\System32\drivers\CrowdStrike directory
* Locate the file matching “C-00000291*.sys”, and delete it.
* Boot the host normally.
Note:  Bitlocker-encrypted hosts may require a recovery key.
Workaround Steps for public cloud or similar environment including virtual:
Option 1:
* Detach the operating system disk volume from the impacted virtual server
* Create a snapshot or backup of the disk volume before proceeding further as a precaution against unintended changes
* Attach/mount the volume to to a new virtual server
* Navigate to the %WINDIR%\\System32\drivers\CrowdStrike directory
* Locate the file matching “C-00000291*.sys”, and delete it.
* Detach the volume from the new virtual server
* Reattach the fixed volume to the impacted virtual server
 
Option 2:
* Roll back to a snapshot before 0409 UTC. 
 Workaround Steps for Azure via serial
* Login to Azure console --> Go to Virtual Machines  --> Select the VM
* Upper left on console --> Click : "Connect" --> Click --> Connect --> Click "More ways to Connect"  --> Click : "Serial Console"
* Step 3 : Once SAC has loaded, type in 'cmd' and press enter.
* type in 'cmd' command
* type in : ch -si 1
* Press any key (space bar).  Enter Administrator credentials
* Type the following:
* bcdedit /set {current} safeboot minimal
* bcdedit /set {current} safeboot network
* Restart VM
* Optional: How to confirm the boot state? Run command:
* wmic COMPUTERSYSTEM GET BootupState


 Latest Updates
* 2024-07-19 05:30 AM UTC | Tech Alert Published.
* 2024-07-19 06:30 AM UTC | Updated and added workaround details.
* 2024-07-19 08:08 AM UTC | Updated
* 2024-07-19 XXXX AM UTC | Updated
Support
* Find answers and contact Support with our Support Portal

dvs at Systemer der er online uanset version er ude for fare
Main takeaway

* Channel file "C-00000291*.sys" with timestamp of 0527 UTC or later is the reverted (good) version.
* Channel file "C-00000291*.sys" with timestamp of 0409 UTC is the problematic version.

Netic sagsnummer: NIS-190550

Er der spørgsmål til ovenstående, kontakt os på support@netic.dk eller på Netic Supportnummer
+45 77770999
Jul 19, 14:33 CEST
Update - Kære Kunde

Netic har påbegyndt arbejde med at implementere en løsning.
De berørte kunder, hvor Netic har driftsansvar er informeret.
Jul 19, 09:31 CEST
Update - We are continuing to work on a fix for this issue.
Jul 19, 09:25 CEST
Identified - Kære kunde.

Der opleves i øjeblikket issue med Crowdstrike der påvirker windows serverer.
Det er Crowdstrike der forårsager BSOD på windows servere.
https://supportportal.crowdstrike.com/s/article/Tech-Alert-Windows-crashes-related-to-Falcon-Sensor-2024-07-19
Ifl. Crowdstrike link som kræver adgang, er der følgende beskrevet workaround:

Boot Windows into Safe Mode or the Windows Recovery Environment
Navigate to the C:\Windows\System32\drivers\CrowdStrike directory
Locate the file matching “C-00000291*.sys”, and delete it.
Boot the host normally.

Crowdstrike client auto opdatere til den påvirket version 7.15.18513.

Løsning er at downgrade til stabil version 7.14.184.10

Kunder der er evt. er påvirket, er informeret.

Netic sagsnummer: NIS-190550

Er der spørgsmål til ovenstående, kontakt os på support@netic.dk eller på Netic Supportnummer
+45 77770999

Med venlig hilsen Netic A/S
Jul 19, 08:17 CEST
Jul 18, 2024

No incidents reported.

Jul 17, 2024
docs.netic.dk Maintenance/upgrade. - [NIS-190358]
Completed - The scheduled maintenance has been completed.
Jul 17, 19:14 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:30 CEST
Scheduled - docs.netic.dk will be under Maintenance/upgrade.

Changes to content and settings may be lost.
Jul 17, 08:02 CEST
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage